Return and Right of Withdrawal Policy
At Tea Purity, we are committed to providing high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase or wish to exercise your right of withdrawal, please review the following policy.
Returns
You may return unopened and unused items within 30 days of receiving your order for a full refund. To be eligible for a return:
- The product must be unused, unopened, and in the same condition that you received it.
- The product must be in its original packaging.
- Proof of purchase must be provided.
Non-returnable Items:
- Opened or used tea products
- Sale items or gift cards
- Custom or personalized items
Return Process:
- To initiate a return, please contact us at info@teapurity.com.
- After approval, we will provide instructions on how and where to send your items.
- The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged products).
Refunds:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and issued back to your original payment method.
Right of Withdrawal
If you are a customer within the European Union, you have the legal right to withdraw from your purchase without providing a reason within 14 days of receiving your order.
How to Exercise Your Right of Withdrawal: To exercise your right of withdrawal, you must notify us of your decision within the 14-day withdrawal period by sending a clear statement (e.g., via email or post)
Effects of Withdrawal:
- If you withdraw from this contract, we will refund all payments received from you, including the cost of standard delivery (if applicable), within 14 days of receiving your withdrawal notice.
- You are responsible for covering the cost of returning the items to us.
- Refunds will be processed using the original payment method unless otherwise agreed.
Condition of Returned Goods: Returned items must be in the same condition as when you received them, with the packaging intact. We reserve the right to reduce the refund if the returned items are found to be used or damaged.
General Information
- If you have any questions or need assistance with returns or exercising your right of withdrawal, please contact us at info@teapurity.com.
- This policy applies to all orders placed through Tea Purity.